For companies

Run your first study on task2k

Most teams ship their first study within an hour of signing up. Here's the playbook the task2k team uses internally.

1

Create your account + complete onboarding

Sign up at app.task2k.com/company/register. The 4-step onboarding asks for your company name, industry, team size, and what kind of research you plan to run. It auto-approves you — you can post your first study immediately.

2

Decide what you're trying to learn

Before opening the study builder, write a one-sentence research question. Examples:

  • "How easy is it for a new user to send their first ₦500 on our app?" → website test
  • "Which of these 4 logo concepts feels most like a Lagos brand?" → image preference
  • "Do our existing users understand what ‘savings vault’ means?" → survey

One clear question = one focused study. Stack different questions into separate studies — they're cheap.

3

Build the study

The builder is divided into three tabs.

  • Build — your test content. Add sections (questions / 5-second / image preference / website test / video interview / etc.). Add a welcome screen and a thank-you screen.
  • Recruit — who can take it. Demographic filters, optional screener questions, target number of testers, pay per tester.
  • Results — empty until responses come in. This is your analysis surface.

Tip: Keep tests under 20 minutes. Testers complete short studies at much higher rates than long ones, and you get cleaner data.

4

Set the right pay-per-tester

We auto-compute a minimum based on study content and audience filters — so testers always feel fairly paid. You'll see the breakdown live in the Recruit tab.

The full pricing breakdown is on the pricing page.

5

Pay & publish

When you click Pay & Publish we send you to Paystack. Your card is charged once for the full study budget. The moment payment confirms, your study goes live and matching testers are notified.

  • Unused budget is refundable to your in-app token balance — usable for future studies
  • You can pause an active study any time (Recruit tab → Pause)
  • You can duplicate a study, edit it, and republish — useful for iterating
6

Watch results come in (live)

The Results tab updates every few seconds. You see each tester's profile, their written answers, the recording with talk-aloud audio, and a duration timestamp. You can rate each tester 1–5 stars.

7

Approve early — or let the platform auto-approve

Survey responses auto-approve 24 hours after submission on weekdays (Fri/Sat/Sun submissions roll to Tuesday). Recording studies auto-approve after 5 working days. You can approve any submission earlier from the Results tab — testers thank you for it.

Payouts to testers are batched and run every Friday for everything approved that week.

Reject only if:

  • The tester didn't speak aloud throughout the recording
  • The recording is broken / blank / a different person
  • The tester clearly didn't follow the instructions

Avoid rejecting for "the feedback wasn't what I wanted" — that's the point of research. Pay them, then iterate.

8

Iterate fast

Most useful research is a sequence of small, cheap studies — not one giant one. Duplicate, change one question, post to a different demographic.

Common questions

How quickly does a study fill?
With default pay and broad targeting, most studies fill within 4–8 hours of going live. Specialised audiences (e.g. Lagos fintech professionals) can take 1–3 days. Bumping pay-per-tester always speeds it up.
Are testers trustworthy?
Every tester completes a recorded qualification test reviewed by a human before they can access paid studies. We also run server-side duplicate-account detection (phone, bank, device signals). Bad-faith testers are quickly removed.
Can I bring my own testers?
Yes. In Recruit, set the audience to Bring your own and we generate a private link your testers use. They don't need a task2k account. You're not charged the platform fee on those responses.
What if I need testers outside Nigeria?
Right now task2k is Nigeria-only — that's the moat. If you need other African markets, drop us a line at hello@task2k.com.
Can I get raw data out?
Yes. Every study exports as CSV / JSON. Individual recordings download as WebM. Survey data is also queryable via our API if you want to pipe it into Looker / Sheets.
What happens to recordings long-term?
Recordings auto-delete from our storage 7 days after submission. Download anything you need within that window.
What's your refund policy?
Paid balances are non-refundable once a study goes live. Unused balances on cancelled studies sit in your in-app token balance and roll forward for 12 months.

Run your first study today

Setup takes 15 minutes. Pay only for completed responses.

Create company account →

Need a demo or custom pricing? Email hello@task2k.com.